Frequently Asked Questions
Q1. Up to issue nr. 94, I could read perfectly the weekly newsletters. Ever since, the email displays partially, badly or does not display at all. Why is this so?
A1. What has changed starting with issue nr. 95 is the general layout which has gone through very important design and technical changes. You can check if you see the correct image by comparing the general layout of this picture with the emails you receive. If they do not resemble each other, this means that the email you receive does not reach you in the format it was designed by us.
There are at generally three types of email:
We have used before a Plain Text type. Now we use a full-featured HTML type, containing pictures, colors, tables, links, able to correctly display almost all types of characters etc.
All the problems come from the fact that some email servers / clients translate from an HTML format to Plain Text format. This way, the server / client, removes all formatiing, and all you finally get to see is some words and maybe links in a seemingly random order.
A sollution to this matter differs from one email system to the other and highly depends on the settings on your email server and / or on you email client (the program or site that you use to read your email). First you have to check whether the client you are using is currently allowing HTML formated emails:
a. Yahoo! users (www.mail.yahoo.com or www.yahoo.com). By default the HTML format is turned ON. However if you use yahoo mail and the newsletter does not display correctly, follow these steps: Login to your email account, go to Mail Options (upper right side of the page), click on General Preferences, scroll down to Messages > Security, and make sure that the first option, which states: "Block HTML graphics in email messeges from being downloaded." is NOT selected. Click Save at the end of the page to Save the Changes. From now on you should receive the email in good conditions. [ see this picture ]
b. Hotmail users (www.hotmail.com). By default the HTML format is turned ON. However if you use yahoo mail and the newsletter does not display correctly, follow these steps: Login to your email account, go to Options (on the upper right side of the page), then choose Mail from the left menu, follow the Mail Display Settings link, and there make sure that at the Display Internet Images section, the option: Display images automatically is selected. Then click OK to save the changes, and return to your Today page from your Hotmail email account. From now on you should receive the email in good conditions. [ see this picture ]
c. Microsoft® Office Outlook® 2003 users. By default the HTML format is turned ON. However if you use Microsoft Office Outlook and the newsletter is not displayed correctly, follow these steps: Go to Tools > Options > Preferences > E-mail Options > here make sure that the setting "Read all standard email in plain text" is NOT selected. Then click on OK and OK again to return to exit the settings [ see this picture ]
d. Microsoft Outlook Express 6 users. By default the HTML format is turned ON. However if you use Microsoft Outlook Express and the newsletter is not displayed correctly, follow these steps: go to Tools > Options > Read > and here make sure that the setting: "Read all messages in plain text" is NOT selected. Click OK to accept the changes and return to your emails. [ see this picture ]
e. Mozilla Thunderbird 0.8 (for Windows). By default the HTML format is turned ON. However if you use Microsoft Outlook Express and the newsletter is not displayed correctly, follow these steps: go to View > Message Body As > here select Original HTML [ see this picture ]
Q2. I have applied the correct settings as stated above in A1, but still my NEW messages come in the same distorded fashion. What else?
A2. First of all, please note that in most cases, even if you correctly apply the settings, you will NOT be able to see correctly the previously received emails. You will have to be patient for the next week newsletter to see whether there are other problems. If after checking and using the correct settings listed above, you still are not able to receive the NEXT issues correctly, than you should contact your network/system administrator (or your Internet Service Provider as in some cases) and ask them to give your email account the permission to use HTML formatted emails and to further assist you in using HTML formatted emails.
Please contact us here directly if the problem persists after applying all our above listed sollutions or if you have a different problem regarding the newsletter for phenomenology.